I have opinions. Lots of them. And, as you are aware, I’m rather critical of some things now and then. You know, like the last entry where I complained about the utter senselessness of the workshop (seminar? training? conference? er…none of the above…) I attended last week. And, on these pages, I have shared negative views about such topics as our misguided U. S. foreign policy, rude cell phone users, loud neighbors, dysfunctional organizations, and inept health-care providers. Yes folks, with TechnoMonk, it’s whine, whine, whine. All the time. Or so it seems.

When will I have something positive to say?

Well, perhaps, today.

Because, other than the event I went to Los Angeles for, the actual campus experience wasn’t all that bad. Wonder of wonders, I have nothing but praises to sing for the UCLA staff and students I met.

The SuperShuttle van dropped me off right outside the residence hall main door, and when I approached the desk to announce that I was there to check in, I was greeted with a big smile by a delightful (and totally lovely) undergraduate female student who gave me every indication that I was the most important person in her world right then. She patiently checked me in, gave me a lot of the information I’d need to have to navigate the residence-hall world I was about to enter and, when I became confused with the (rather involved) directions to my room, offered to escort me through the maze this first time. And she did just that. When I expressed to her my reservations about how I would even endure a residence-hall stay, fearing that I would be the oldest in the building, even among those in my own group, she assured me that they try to keep everybody happy, and expressed genuine (it seemed) skepticism that I was the most senior. (Oh, she was sweet.)

The room, course, did not match the Hilton. But, as long as it stayed quiet, my first impression was that it just might be OK. (Also: there are private bathrooms in residence halls these days…thank god.) As I was settling in, I had difficulty connecting to their wireless network. And while there was an Ethernet connection in the room, guests were responsible for furnishing their own cable. I didn’t have one, and the office that sold them was closed (I arrived on a Saturday night). Sarah, the residence hall manager, loaned me the sole extra cable that she had.

Sarah. What a dedicated and talented one she is. She coach me through my initial wireless network issues, loaned me that cable (for my entire stay), took care of my room immediately when the air conditioner sprang a leak, and was just generally available anytime I asked for her. (I believe I was one of the more needy guests that week…maybe any week. She handled me superbly.)

Next up were the staff at the Covel Business Center (CBC) on campus. The technical issues I ended up having with my network connections (both wired and wireless) for my laptop were considerable. Within an hour of when the CBC folks helped me figure out the details of finally making my network connections “functional,” (not really), my computer started crashing. (This was during my second day on campus.) Some of you may be familiar with the ol’ Blue Screen of Death that can scare the bejesus out of Windows users. That’s what started happening to me whenever I was connected to the UCLA network. I had one long conversation over the phone with a CBC technician and then more personal help when I walked my machine over there for them to look at. We could not replicate the problem in the presence of a technician (of course!), but he was totally focused on my problem, and even offered to keep my machine for awhile to run a series of diagnostics on it to try and figure out the problem. I didn’t want to leave my machine there for an entire day, but the offer was very thoughtful (and unexpected). I ended up going to the Westwood Starbucks for a reliable internet connection, having determined that whenever my machine was not connected to the campus network, it was happy and well-behaved. CBC also helped me get my course materials shipped back home (as their sheer bulk made it impossible to pack them in my luggage or carry on board).

On Tuesday afternoon we had some time off. It was a warm and sunny afternoon in LA, and I took the opportunity to walk around campus with my camera. First off, I was soooo impressed with the beauty of this place. I had not visited here since 1981, and then only for a short part of one day (Bid Day group pictures for the Tri Delts, as I recall.) I had forgotten what a great-looking place this was. It made me wish I was back working on a university campus. Maybe even this one.

Although this was a “quiet” summer day, there was a lot of activity going on. There were several signs around announcing orientation activities, and I discovered several groups of new freshmen undergoing this formal introduction to their lives as college students. One group, in particular, was on the lawn down the hill from the library, and I eavesdropped for a few minutes. There were two group leaders (upperclassmen, I’m assuming) who were both incredible. They were great speakers and displayed considerable expertise and knowledge about the UCLA general-education requirements – patiently fielding questions from group members. I was in particular awe of the depth of one of the group-leader’s abilities in this area.

Finally, there were several, maybe dozens, of campus tour groups. Undergraduate guides were leading prospective students (and parents) all over the place. Again, I was totally impressed with their professionalism, the depth of their knowledge of the campus, and their ability to focus their remarks in order to start the initial indoctrination process about what it is to “be a Bruin.” One young-lady tour guide I stopped to listen in on was explaining to the group the fierce nature of the UCLA – USC (“University of Second Choice,” “University of Spoiled Children”) rivalry, and the practice of freshmen students being “baptized” (my term) at the Inverted Fountain (where we were at the time). She told the story much as it is related on the website of the UCLA History Project. She indicated that, “during orientation, freshmen are commonly ‘initiated’ by being told to wade in or touch the water, and then forewarned that doing so again before graduation will tack on an extra quarter to their academic career.”

She was an engaging speaker, enthusiastic, and a true Bruin-believer. She made sure that the group knew: “once a Bruin, always a Bruin.”

I was ready to enroll. Where do I sign up?!

At any rate, the UCLA campus experience was a delightful one. I was well-treated, totally taken care of, and very impressed by the professionalism, enthusiasm, and customer-service orientation of both students and staff.

Thanks, UCLA!