I have opinions. Lots of them. And, as you are aware, I’m rather critical of some things now and then. You know, like the last entry where I complained about the utter senselessness of the workshop (seminar? training? conference? er…none of the above…) I attended last week. And, on these pages, I have shared negative views about such topics as our misguided U. S. foreign policy, rude cell phone users, loud neighbors, dysfunctional organizations, and inept health-care providers. Yes folks, with TechnoMonk, it’s whine, whine, whine. All the time. Or so it seems.
When will I have something positive to say?
Well, perhaps, today.
Because, other than the event I went to Los Angeles for, the actual campus experience wasn’t all that bad. Wonder of wonders, I have nothing but praises to sing for the UCLA staff and students I met.
The SuperShuttle van dropped me off right outside the residence hall main door, and when I approached the desk to announce that I was there to check in, I was greeted with a big smile by a delightful (and totally lovely) undergraduate female student who gave me every indication that I was the most important person in her world right then. She patiently checked me in, gave me a lot of the information I’d need to have to navigate the residence-hall world I was about to enter and, when I became confused with the (rather involved) directions to my room, offered to escort me through the maze this first time. And she did just that. When I expressed to her my reservations about how I would even endure a residence-hall stay, fearing that I would be the oldest in the building, even among those in my own group, she assured me that they try to keep everybody happy, and expressed genuine (it seemed) skepticism that I was the most senior. (Oh, she was sweet.)
The room, course, did not match the Hilton. But, as long as it stayed quiet, my first impression was that it just might be OK. (Also: there are private bathrooms in residence halls these days…thank god.) As I was settling in, I had difficulty connecting to their wireless network. And while there was an Ethernet connection in the room, guests were responsible for furnishing their own cable. I didn’t have one, and the office that sold them was closed (I arrived on a Saturday night). Sarah, the residence hall manager, loaned me the sole extra cable that she had.
Sarah. What a dedicated and talented one she is. She coach me through my initial wireless network issues, loaned me that cable (for my entire stay), took care of my room immediately when the air conditioner sprang a leak, and was just generally available anytime I asked for her. (I believe I was one of the more needy guests that week…maybe any week. She handled me superbly.)
Next up were the staff at the Covel Business Center (CBC) on campus. The technical issues I ended up having with my network connections (both wired and wireless) for my laptop were considerable. Within an hour of when the CBC folks helped me figure out the details of finally making my network connections “functional,” (not really), my computer started crashing. (This was during my second day on campus.) Some of you may be familiar with the ol’ Blue Screen of Death that can scare the bejesus out of Windows users. That’s what started happening to me whenever I was connected to the UCLA network. I had one long conversation over the phone with a CBC technician and then more personal help when I walked my machine over there for them to look at. We could not replicate the problem in the presence of a technician (of course!), but he was totally focused on my problem, and even offered to keep my machine for awhile to run a series of diagnostics on it to try and figure out the problem. I didn’t want to leave my machine there for an entire day, but the offer was very thoughtful (and unexpected). I ended up going to the Westwood Starbucks for a reliable internet connection, having determined that whenever my machine was not connected to the campus network, it was happy and well-behaved. CBC also helped me get my course materials shipped back home (as their sheer bulk made it impossible to pack them in my luggage or carry on board).
On Tuesday afternoon we had some time off. It was a warm and sunny afternoon in LA, and I took the opportunity to walk around campus with my camera. First off, I was soooo impressed with the beauty of this place. I had not visited here since 1981, and then only for a short part of one day (Bid Day group pictures for the Tri Delts, as I recall.) I had forgotten what a great-looking place this was. It made me wish I was back working on a university campus. Maybe even this one.
Although this was a “quiet” summer day, there was a lot of activity going on. There were several signs around announcing orientation activities, and I discovered several groups of new freshmen undergoing this formal introduction to their lives as college students. One group, in particular, was on the lawn down the hill from the library, and I eavesdropped for a few minutes. There were two group leaders (upperclassmen, I’m assuming) who were both incredible. They were great speakers and displayed considerable expertise and knowledge about the UCLA general-education requirements – patiently fielding questions from group members. I was in particular awe of the depth of one of the group-leader’s abilities in this area.
Finally, there were several, maybe dozens, of campus tour groups. Undergraduate guides were leading prospective students (and parents) all over the place. Again, I was totally impressed with their professionalism, the depth of their knowledge of the campus, and their ability to focus their remarks in order to start the initial indoctrination process about what it is to “be a Bruin.” One young-lady tour guide I stopped to listen in on was explaining to the group the fierce nature of the UCLA – USC (“University of Second Choice,” “University of Spoiled Children”) rivalry, and the practice of freshmen students being “baptized” (my term) at the Inverted Fountain (where we were at the time). She told the story much as it is related on the website of the UCLA History Project. She indicated that, “during orientation, freshmen are commonly ‘initiated’ by being told to wade in or touch the water, and then forewarned that doing so again before graduation will tack on an extra quarter to their academic career.”
She was an engaging speaker, enthusiastic, and a true Bruin-believer. She made sure that the group knew: “once a Bruin, always a Bruin.”
I was ready to enroll. Where do I sign up?!
At any rate, the UCLA campus experience was a delightful one. I was well-treated, totally taken care of, and very impressed by the professionalism, enthusiasm, and customer-service orientation of both students and staff.
Here I am in another city, in yet one more Starbucks. As I begin this entry (and, now, finish it off), I’m in the Westwood neighborhood of Los Angeles, right near the UCLA campus.
Why am I here in LaLa Land? Well, to participate in a training session for a select group of California Community College administrators. This event began on Sunday morning and goes until Thursday (tomorrow) afternoon. It is long (endless, actually) and very intense.
And, yesterday, just for a little extra local flavor, we were treated to a 5.4 earthquake. The campus building I was in swayed for several seconds. Great state, this California. During the quake, I quickly started packing up my computer. The guy sitting next to me (a native Californian) calmly pulled his laptop out of his backpack and called up the USGS site to find out the magnitude.
But, I digress.
Regarding this training: leave it to a bunch of educators to come up with an educational experience that absolutely ignores everything we know, or think we do, about teaching and learning.
We have 72 participants, coming from all around the state, and we all are confined to one large classroom here at the UCLA Conference Center, all day, every day. Our “training” consists of one mind-numbing PowerPoint presentation after another. (I call it Slow, Painful Death by PowerPoint.) It would seem that the organizers of this event actually believe that total information saturation leads to learning. So far, this has been, more or less, one massive data dump … which has left me dazed, confused, aghast … and, mostly, just plain fatigued.
What are these people thinking?!
Some of our presenters have been more interesting than others, of course. A couple of them have even been rather insightful and/or entertaining. However, the philosophy of the program seems to be to throw as much minute detail at the group as possible: and to call that “education.”
We’re all staying in the dorms here at UCLA. What fun. The days start at 8:00 a.m. with a half-hour set aside for small groups (we’re divided up into twelve groups of six for that half-hour) to report out on our “ah-ha moments” from the day before. Mostly, all we can come up with are simple regurgitations of small pieces of information presented the preceding day. (During which time other participants tend to ignore the speaker and talk amongst themselves. Very adult.)
Actually, what else is there can we do (other than mere summaries)? When information is coming at you (us) a zillion miles an hour, there is no time for processing or reflection. Where is the opportunity for learning, assimilation or an “ah-ha”?
HA!
And, then, to compound this weirdness, there is the expectation that each participant will complete a “scrapbook page” about our experience. We have construction paper and colored pens and other kindergarten-type tools to assist us with this project. What the heck is this about?!
I have some questions for my curriculum-developing colleagues. What ever happened to our focus on learning? Where did our attention to process (not just content) go? How about group discussion and collaboration? (Even though some presenters have attempted to engage everyone, a “small-group discussion” or a meaningful “dialogue” is just not gonna happen with 72 students in the room.) What about this experience could possibly foster critical thinking? And, dear ones, what happened to student learning outcomes (SLOs)?
As you may or may not be aware, SLOs are a huge deal in the community college world (as accrediting bodies are increasingly insisting we have clearly defined outcomes to shoot for at the course, program and institutional levels). In terms of course outcomes, we are obligated to explicitly state what students will come away with: what they will know or be able to do as a result of a particular classroom experience.
Learning outcomes were apparently completely ignored in the development of this training. Totally and utterly. And, honest to god, I don’t know what the goals or objectives are, either. We never even used that kind of language in terms of defining what it is we’re doing here. We have paid our money, shown up, and been put in a dark room for several hours a day while they perform a data dump.
I say again: this ain’t education.
And, if I had it to do it all over again, believe me: I’d pass.
I have written here before about the circumstances surrounding my departure from the Oregon University System (OUS) Chancellor’s Office (CO) in 2004. Leaving was entirely involuntary on my part– as it was for everyone who worked in the Office of Academic Affairs. Starting July 2004, that particular unit of the CO ceased to exist.
(Can you imagine a university without an “academic” division?!)
To a person, those of us who were ousted, in what may be termed a “political coup,” have harbored residual feelings about the treatment we received. But I believe that we all still have an overriding, sincere concern for the fate and future of Oregon higher education.
Since that time, there has been little attempt on behalf of the CO to put back together – on any kind of permanent, coherent basis – some of the critical functions that were lost in the “reorganization.”
Well, until recently.
Early last February, an announcement appeared on the OUS website for Assistant Vice Chancellor for Student Success Initiatives. The new position, as described, entails many elements of my previous job, and I was pleased to see the recognition that these activities are important and need tending-to on an ongoing basis. (It only took four years!)
Now, I have not been actively seeking other work, given that I have been hired into a permanent position here in California…and in light of the fact that I have made major life moves and job changes three times in the last four years. But, because I feel that I left the CO with “unfinished business” with regard to my inter-sector work in Oregon, and because I continue to care deeply about the health and welfare of higher education in the state, I submitted an application. The deadline was February 27.
I was ultimately called in late April to set up a time for a phone interview on May 15. And, when the time came, I thought I did well. The screening committee was comprised of four individuals, three of whom I used to work with; one of them I considered a friend. It sure seemed to be a friendly-enough group (as much as you can tell over the phone). And, I don’t see how any other candidate could have had an interview that even mildly resembled mine, given that I had first-hand experience performing many of those exact duties and producing policy documents on the very issues we talked about.
But, then I waited. For almost three weeks. Finally, finally, I received a rejection letter by mail a couple of days ago, impersonally notifying me that they had hired a candidate who more closely matched their needs at this time.
I can only guess what the story is; of course, I’ll never really know. I might only surmise that while I was talking about my unfinished business in Oregon, they were thinking, about me: “been there, done that.”
Sigh. I seem to be oh-so-good at setting myself up for rejection.
And I did it yet again.
Silly, wide-eyed, trusting, me.
Soundtrack Suggestion
If you change your mind, I’m the first in line Honey I’m still free Take a chance on me If you need me, let me know, gonna be around If you’ve got no place to go, if you’re feeling down If you’re all alone when the pretty birds have flown Honey I’m still free Take a chance on me…
When I moved down here to the Bay Area, and accepted a new “permanent” position as an academic dean at the College of Marin, I vowed to not use my work life as fodder for blog material. I just don’t want or need the kind of scrutiny that that kind of reporting might bring.
Not that my day job isn’t worthy of some commentary. Au contraire. For now, though, I’ll continue to leave it to other folks to describe my current workplace…
When you’re down and out, When you’re on the street, When evening falls so hard I will comfort you. I’ll take your part. When darkness comes And pains is all around, Like a bridge over troubled water I will lay me down.
As I mentioned awhile back, I scheduled myself to attend a session of Nikon School this month…and yesterday was the day. It was the epitome of Geekdom (spending the entire day in a darkened hotel conference room with 200+ other photo-nerd types), as we really didn’t talk photography, per se, but rather, all those detailed technical tasks that must be accomplished in the world of digital photography after you snap the shutter. So: we covered the process of downloading the images to the computer; browsing and culling them; organizing them coherently; editing; and, finally, outputting the final product to the web, slideshow, or printer. In case you’re interested, the full set of notes from the day is available here.
Today, I’m feeling like a fully-credentialed Geek. (And I have a Nikon School Certificate to prove it!)
Soundtrack Suggestion
Kodachrome They give us those nice bright colors They give us the greens of summers Makes you think all the world’s a sunny day, Oh yeah I got a Nikon camera I love to take a photograph So mama don’t take my Kodachrome away
